Service clients > Formulaire de rétractation
The purpose of this form is to send your request for withdrawal. You have 14 days from the receipt of your order to send this form. Please fill out the form carefully to promote data processing.
9 rue de Birague
75004 - Paris
01 42 72 68 68
Monday to Saturday, from 10:30 am to 7:00 pm
[email protected]
Name *
First name *
E-Mail *
N°order *
Date order *
Delivery date *
Return pattern *
Product(s) *
  • Sending the form: You can fill out the form online, and we will notify you by email upon receipt. You can also send us this cancellation form by e-mail or by registered mail, accompanied by your signature and the date of sending (date of the letter or e-mail).                                                                                                                                                          
  •  Back to products: You have a maximum of 14 days after your withdrawal request to send the products concerned. Returned products must be in original condition, accompanied by their original packaging. 
  • Refund: The refund will be made within 14 days after receipt of the products in original condition.